Open, honest and equal stakeholder engagement
As a transmission system operator, we engage with many parties who may have different expectations of our operations. Being responsive to stakeholders and open to their expectations is an essential part of our sustainability approach. We regularly chart our stakeholders’ opinions, and engage in dialogue and co-operate with them in a number of ways. An appointed executive is in charge of our customer perspective, and the heads of functions oversee stakeholder activities within their own areas of responsibility.